Refund policy

Damages Pear and Fawn Refund and Return Policy

Last updated: January 2023

P&F is an Australian-owned and operated business. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pearandfawn.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@pearandfawn.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Processing fee

If you have made an order and we have sent you a confirmation that you order is getting ready to be shipped and you want to cancel the order, we charge either a 10% or a $25 processing fee whichever is greater.

Refunds

All orders can be returned within 7 days of delivery for full refund (excluding shipping fees and on sale items). Return shipping to Pear and Fawn's Melbourne Warehouse is to be arranged and paid for by the customer. Returns will not be accepted outside of the 7 day period.

To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if the product has been installed or used.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. A restocking fee of 30% will be applied to all returns to cover labour and processing. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pearandfawn.com.au